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  1. Split
  2. Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

General

  • What is Sugar?
  • Where can I use Sugar?
  • Why should I use Sugar and how does it work?
  • How do I sign up for Sugar?
  • How do I log in to my Sugar account?
  • Can I have multiple accounts?
See all 12 articles

Starting a purchase plan

  • How do I start a purchase plan?
  • How frequently can I contribute savings to my purchase plan?
  • How can I collect the product once my purchase plan is completed?
  • I have completed my purchase plan, what do I do?
  • What happens if the price of the item I am saving up for changes?
  • How many purchase plans can I start at a time?

Cashback

  • What is cashback?
  • Where can I view my cashback?
  • Will I still be able to keep my cashback after requesting a refund?
  • When will my cashback be available for me to withdraw?
  • How long do I have to wait to see the cashback enter my bank account?

Payment & Refunds

  • Are my payments safe with Sugar?
  • My payment attempt failed; why is this happening?
  • What are the payment methods accepted by Sugar?
  • Where can I view and update my payment methods?
  • Is there a cancellation deadline?
  • Can I cancel my purchase plan and receive a full refund?
See all 7 articles
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